Refund policy

Refund & Return Policy

Last Updated: July 8, 2026

At Meev, we are committed to providing high-quality digital products and excellent customer support. If you experience any issue with your order, please contact us before requesting a refund or initiating a payment dispute. Our team will work with you to find a fair and timely solution.

Contact Us

Email: help@meev.net

14-Day Return & Refund Window

We accept return and refund requests within 14 days from the date your order is delivered.

We accept requests for both defective and non-defective digital products. Every request is reviewed individually to ensure a fair outcome.

Depending on the circumstances, we may provide:

  • Technical support

  • Replacement download files

  • Product exchange

  • Store credit

  • Full or partial refund

If your issue cannot be reasonably resolved, an eligible refund will be issued in accordance with this policy.

Exchanges

We accept exchanges within the same 14-day period when an exchange is a suitable solution for your request.

How to Request a Return or Refund

To request a return, exchange, or refund, please contact our support team within 14 days of delivery and provide:

  • Your order number

  • A description of the issue or reason for your request

  • Relevant screenshots or error messages (if applicable)

Our support team will review your request and respond as quickly as possible.

Return Method

As all products sold by Meev are digital products, no physical item needs to be shipped back.

Return and refund requests are processed through our customer support team by email.

Refund Review

Each request is reviewed individually. Before issuing a refund, we may offer technical support, replacement files, or an exchange when appropriate.

Our goal is always to resolve your issue quickly and fairly.

Situations That May Not Qualify for a Refund

Refund requests may be declined in cases involving:

  • Fraudulent or abusive refund requests.

  • Unauthorized sharing, resale, or redistribution of our digital products.

  • Repeated misuse of our refund policy.

  • Failure to provide sufficient information needed to investigate a reported issue.

  • Requests that do not comply with this policy or applicable law.

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.

Order Cancellation

Customers may request to cancel an order before it has been fulfilled.

If the order has not yet been fulfilled, it will be cancelled and a full refund will be issued.

Once the order has been fulfilled and the digital product has been delivered, cancellation is no longer available. Customers may still request a refund within the applicable 14-day return window under this policy.

Chargebacks

If you believe there is an issue with your order, please contact us before filing a payment dispute.

Most issues can be resolved quickly through our support team without the need for a chargeback.

Refund Processing

Approved refunds are issued to the original payment method.

Please allow up to 14 business days for the refund to appear, depending on your payment provider or financial institution.

Policy Updates

Meev reserves the right to update this Refund & Return Policy at any time. Changes become effective immediately upon publication on this page.