Refund policy

Last Updated: July 8, 2026

At Meev, we are committed to providing high-quality digital products and excellent customer support. If you experience any issue with your order, please contact our support team before requesting a refund or initiating a payment dispute. Most installation, activation, and compatibility issues can be resolved quickly through our support process.

Contact Us

Email: help@meev.net

14-Day Refund Request Window

Customers may request a refund within 14 days from the date their digital product has been delivered.

Each refund request is reviewed individually based on the information provided, the circumstances of the request, and the outcome of our support process.

Submitting a refund request does not automatically guarantee a refund.

Technical Support & Troubleshooting

Before a refund request can be approved, Meev must be given a reasonable opportunity to investigate and resolve the reported issue.

Depending on the circumstances, we may provide:

  • Technical support

  • Updated installation files

  • Activation assistance

  • Product exchange

  • Store credit

  • Full or partial refund

Most installation, activation, and software configuration issues can be resolved through our support process.

Customer Cooperation

To investigate a reported issue, customers may be asked to provide:

  • Order number

  • Description of the issue

  • Error messages or screenshots (when applicable)

  • Operating system information

  • Confirmation that the recommended installation or activation steps have been completed

Customers are expected to reasonably cooperate during the troubleshooting process.

Remote support is optional. Customers who choose not to use remote support will receive written troubleshooting assistance whenever reasonably possible.

Failure to provide the information reasonably required to investigate a reported issue, or refusal to reasonably cooperate with the troubleshooting process, may affect refund eligibility.

Software Activation

Many of our products require installation, activation, or configuration before they function correctly.

Software that has not been installed or activated according to the provided instructions may not function as intended.

Issues resulting from incomplete installation, incomplete activation, skipped setup steps, unsupported third-party modifications, or failure to follow the provided instructions are not automatically considered product defects.

Meev will provide reasonable technical assistance to help complete the installation or activation process before determining refund eligibility.

Product Compatibility

Customers are responsible for reviewing the product description, operating system compatibility, supported platforms, and system requirements before purchasing.

If a compatibility issue is reported, Meev will make reasonable efforts to verify the issue and provide assistance before determining refund eligibility.

Products that are incompatible because the customer's device does not meet the published requirements may not qualify for a refund where permitted by applicable law.

Refund Review

Every refund request is reviewed individually.

Before approving a refund, Meev reserves the right to:

  • Investigate the reported issue

  • Verify installation and activation status

  • Provide technical support

  • Provide updated installation files

  • Offer activation assistance

  • Offer a replacement product

  • Offer store credit where appropriate

If the reported issue cannot reasonably be resolved after completing the support process, an eligible refund may be issued.

Situations That May Not Qualify for a Refund

Refund requests may be declined in cases including, but not limited to:

  • Failure to provide sufficient information needed to investigate the reported issue.

  • Refusal to reasonably cooperate with the troubleshooting process.

  • Refusal to follow the recommended installation or activation instructions.

  • Software that has not completed the recommended installation or activation process.

  • Requests based solely on personal preference after successful delivery of the digital product.

  • Fraudulent or abusive refund requests.

  • Unauthorized copying, sharing, resale, redistribution, or misuse of our products.

  • Repeated misuse of our refund policy.

  • Requests that do not comply with this policy or applicable law.

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.

Order Cancellation

Orders may be cancelled only before they have been fulfilled.

Once a digital product has been delivered, the order cannot be cancelled.

Customers may still request a refund within the applicable refund window, and each request will be reviewed individually under this Refund Policy.

Digital Product Delivery

Meev sells digital products only.

No physical goods are shipped.

Once payment has been successfully completed, download access or delivery instructions are provided electronically.

Successful delivery of a digital product does not limit a customer's right to request support under this policy.

Chargebacks

If you experience any issue with your purchase, please contact Meev before initiating a payment dispute.

Our support team is committed to resolving most issues quickly and fairly.

Initiating a chargeback without first providing Meev a reasonable opportunity to investigate and resolve the reported issue may affect the information submitted during the payment dispute review.

Approved Refunds

Approved refunds will be issued to the original payment method.

Please allow up to 14 business days for the refund to appear, depending on your payment provider or financial institution.

Policy Updates

Meev reserves the right to update or modify this Refund & Return Policy at any time.

Any updates apply to future purchases made after the revised policy is published and do not affect any rights that have already accrued under applicable law.