Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at help@meev.net. Please note that returns will need to be sent to the following address:  Meev, 14 Black Cherry Drive, Markham ON L3P 4L7, Canada

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help@meev.net.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


EU Customers — 14-Day Cooling-Off Right

If you are located in the European Union, you have the right to cancel your order within 14 days of receiving your item(s), without giving any reason (EU Consumer Rights Directive). To exercise this right, contact us at help@meev.net before the 14-day period expires.

Digital Products: For digital items (templates, ebooks, licenses), the 14-day cooling-off right does not apply once you have consented to immediate download and acknowledged that you lose your right of withdrawal upon download.

Refunds for eligible EU returns will be processed within 14 days of receiving the returned item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@meev.net.

At Meev.net, we are committed to providing a secure and transparent shopping experience. Please review our return and refund policy carefully before making a purchase.

🔁 30-Day Return Policy (Physical Products Only)

You may request a return within 30 days of delivery.

We offer free returns if your item arrives:

  • Damaged

  • Defective

  • Incorrect

For all other return reasons (change of mind, incorrect size, personal preference, etc.), the customer may be responsible for return shipping costs.

📦 Return Eligibility

To qualify for a return:

  • The item must be unused and unworn

  • Returned in original packaging

  • In resellable condition

  • Accompanied by an order number or proof of purchase

We reserve the right to refuse returns that do not meet these conditions.

💳 Refund Process

Once we receive and inspect your returned item:

  • Approved refunds will be issued to the original payment method

  • Refunds typically appear within 5–10 business days, depending on your payment provider

🚚 Damaged, Incorrect, or Missing Orders

If your order:

  • Arrives damaged

  • Is incorrect

  • Fails to arrive

You are fully protected. We will offer either:

  • A replacement

  • Or a full refund

💾 Digital Products – Important Notice

All digital product sales are final.

Due to the nature of digital downloads, we do not offer refunds or returns on digital items once delivered.

If you experience:

  • A corrupted file

  • An incorrect file

  • Missing download access

Please contact us immediately. We will resend the correct files or assist you with access issues.

📨 How to Request a Return

To start a return or report an issue, please email:

help@meev.net

Include:

  • Your order number

  • Product name

  • Brief description of the issue

  • Photo evidence (if damaged or incorrect)

Our support team will respond within 24–48 business hours with further instructions.

⚖️ Additional Information

  • We do not accept returns for items showing signs of wear, misuse, or damage not caused during shipping.

  • Return shipping responsibility depends on the reason for return.

  • All refunds are processed using the original payment method.

📩 Contact Information

For any questions regarding returns or refunds, please contact us:

Email: help@meev.net
Address: 14 Black Cherry Drive, Markham, Ontario L3P 4L7, Canada